Start 2025 Strong: Use the New Year to Plan Your Venue’s Next Steps

The new year is a time of fresh beginnings and new opportunities. As the busy holiday season fades, January and February offer the perfect chance for retail and hospitality businesses to step back, reflect, and plan for the year ahead. Without the distractions of the holiday rush, this is the ideal time to focus on enhancing your venue and setting it up for a successful 2025.

Here’s how to make the most of this valuable planning period:

  1. Refresh and Revitalize Your Space

The quieter start to the year is an excellent opportunity to evaluate your venue’s interior design. Take a moment to assess:

  • Does the space feel inviting and current?
  • Are there areas that could use a refresh or upgrade?
  • Would a new layout improve flow and functionality?

Simple updates like introducing a fresh colour palette, rearranging furniture, or upgrading fixtures can make a big impact. These cost-effective improvements can breathe new life into your space without the need for major building works. Think of it as preparing a residential property for sale and what is required to make a venue more appealing.

  1. Plan Design Upgrades and Renovations

If larger renovations or redesigns are on the horizon, now is the perfect time to start planning. Use this downtime to collaborate with designers and suppliers to create a vision for your venue. Whether it’s reimagining your interior, optimizing your kitchen layout, or refreshing your brand’s look, planning ahead ensures you’ll be ready to hit the ground running when business picks up later in the year.

  1. Reassess Your Brand Identity

A new year is the ideal time to ensure your space aligns with your brand values and appeals to your target audience. Updating your interior design, signage, and furnishings can help reinforce your identity and create a more cohesive and memorable experience for your customers.

  1. Optimize for Efficiency and Growth

With fewer day-to-day demands, now is the time to fine-tune your layout for efficiency and future growth. Consider how your space could better support your team’s workflow or enhance customer experiences. Small adjustments now can lead to significant long-term benefits.

 

Highlights from the Food & Hospitality Queensland Event

On Monday, August 5th, Hot Concepts Design Studio and other attendees at the Food & Hospitality Queensland event in Brisbane were treated to a showcase of the latest trends and innovations in the food and hospitality industry. Held from August 4-5, this event proved to be an essential gathering for professionals eager to discover new products and ideas.

A Showcase of Innovation

The event featured over 150 exhibitors, each presenting a variety of food, drink, and equipment innovations. Attendees explored cutting-edge kitchen equipment and unique food and beverage products, providing a fresh perspective on how to enhance their businesses.

Special Events

Several special events were held to inspire and educate industry professionals:

  • Queensland Chef of the Year: The competition showcased the region’s top culinary talent, demonstrating skill and creativity under pressure.
  • Brisbane Café School: This session offered café owners insights into running successful establishments, covering everything from coffee-making techniques to menu optimization.
  • Aged Care Catering Summit: Focused on the unique challenges of catering in aged care, this summit provided practical solutions for improving service quality.
  • Restaurant Profit Workshop: Experts shared strategies for boosting restaurant profitability, including cost management and effective marketing tactics.

A Valuable Experience

The Food & Hospitality Queensland event was an invaluable opportunity for attendees to gain insights and make connections that could significantly impact their businesses. With its diverse offerings and expert-led sessions, the event was a prime resource for anyone in the industry.

For those who attended, the knowledge gained will undoubtedly influence future business strategies. The event highlighted the importance of staying informed and connected in the ever-evolving food and hospitality sector.

Elevate Your Space with Expert Colour Consultancy and FF&E Solutions

Creating a welcoming and functional environment is crucial for any business, especially in the commercial, hospitality, and retail sectors. At Hot Concepts Design Studio, we offer specialized colour consultancy and furniture, furnishings, and fittings (FF&E) specifications to ensure your space is both visually appealing and operationally efficient. Our services provide a cost-effective way to update your venue without the expenses of major building works or as a temporary measure while planning for a future extension or redevelopment.

The Impact of Colour Consultancy

Colour can dramatically affect the mood and perception of your space. Our colour consultancy services help you choose the perfect palette to align with your brand and enhance the customer experience:

  • Brand Consistency: We ensure your colour scheme reflects your brand identity and appeals to your target audience.
  • Psychological Impact: Our experts use colour psychology to evoke the desired emotions, whether it’s creating a calm atmosphere or an energetic environment.
  • Space Perception: Strategic colour choices can make small spaces feel larger and more welcoming, optimizing your venue’s layout.

Comprehensive FF&E Solutions

Choosing the right furniture, furnishings, fittings, and finishes, including floor coverings, is key to creating a cohesive and functional space. Our services include:

  • Tailored Recommendations: We provide personalized FF&E solutions that fit your design vision, budget, and functional needs, with a focus on integrating floor coverings that complement your overall design.
  • Prequalified Suppliers: We work with prequalified suppliers who are specifically vetted for their ability to deliver products that meet the rigorous demands of a commercial or hospitality environment, ensuring quality, durability, and style.
  • Supplier Coordination: We manage relationships with trusted suppliers and manufacturers to ensure timely delivery and installation of all elements, minimizing disruptions.
  • Quote Management: We handle obtaining and comparing quotes from various suppliers to ensure you receive the best value for your investment.

Why Choose Hot Concepts Design Studio?

  1. Cost-Effective Solutions: Our services offer a practical way to refresh and modernize your venue without the high costs associated with major renovations, making it an ideal solution for businesses looking to make impactful changes on a budget.
  2. Expertise: Our experienced team delivers innovative solutions tailored to your business needs.
  3. Holistic Approach: We consider every aspect of your space for a cohesive and appealing design, seamlessly integrating floor coverings, furniture, and decor.
  4. Collaborative Process: We work closely with you to align every decision with your vision and goals.

 

Optimizing Your Venue: Strategic Interior Design Solutions for Challenging Times

In these challenging economic times, enhancing your venue’s appeal and efficiency is more crucial than ever. At Hot Concepts Design Studio, we’re dedicated to helping businesses in the commercial, hospitality, and retail sectors thrive through strategic interior design solutions.

Here’s how we can support your business:

  1. Cost-Effective Design Solutions: We specialize in maximizing your budget without compromising on quality. Whether you’re looking to refresh your space or optimize operations, our cost-effective design strategies ensure every dollar counts toward enhancing customer experience and operational efficiency.
  2. Adaptability and Flexibility: We understand the need for flexibility in uncertain times. Our designs prioritize adaptability, allowing your space to evolve with changing business needs and customer expectations.
  3. Enhanced Customer Engagement: A well-designed interior not only attracts customers but also encourages them to stay longer and return frequently. We focus on creating inviting and functional environments that enhance customer engagement and loyalty.
  4. Streamlined Operations: Efficiency is key to profitability. Our interior solutions streamline workflows and optimize spatial layouts to maximize operational efficiency and minimize overhead costs.
  5. Comprehensive Consultancy: Beyond interior aesthetics, we provide comprehensive consultancy covering brand enhancement, signage design, and strategic space utilization. Our goal is to help you achieve sustainable growth and resilience in today’s economic climate.
  6. Proven Track Record: We have a proven track record of helping businesses navigate economic challenges through effective interior design. Our collaborative approach ensures that every project is tailored to meet your specific goals and budget constraints.

 

Can you afford not to improve your hotel, club or restaurant?

The most successful businesses see tough times as a chance to build an edge on their competition. Through making your overall business more attractive and efficient is probably the best investment you can make in the current market. The more attractive you can make your venue to the your demographic, the more customers, the more staff and even a prospective buyer will value your business.

A famous artist once told me “Sculpture is easy, all you do is take a block of stone and chip away the pieces you don’t want”. While this is an oversimplification of what it takes to end up with a masterpiece, with the right sculptor the job is easy. Like the sculptor you need a company that understands the whole process, not just the building, to make your business into a masterpiece of success and maximise your return on investment. The risk everyone in the industry faces is that when the market is down you need to get a bigger share of the market to keep up with rising costs and retain more profits. Then when the market returns your business will be better than your competition and make for a stronger business.

This leaves the venues who have sat on the hands wondering where their business has gone. Most D&C companies start out as builders and employ an architect to design a building. This may give you an attractive building, but it won’t help you identify your customers and market or even provide a building that will be efficient to operate as profitably as it should. Understanding what it really takes to develop a successful business, we combine strong all-round skills, of marketing, retail management, space planning, interior and graphic design, hospitality management and workflow, project management, fit-out and construction.

MAKING THE MOST OF SHUTDOWN

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We are all counting down the days until this virus has been contained and it is safe for hotels, pubs and bars to open again. The enforced shutdown has had an unprecedented impact on the hospitality industry, but many of the hoteliers I know are still hard at work trying to make the most of this difficult period. In that spirit, here are a few things that you can do during the shutdown so that you are ready to go, all guns blazing, the moment your doors reopen.
  1. START PLANNING A REOPENING EVENT

Why not add to the celebration and cheer when the restrictions are lifted by throwing a reopening event? We all know successful events take plenty of time and thought, so what better time to start planning than right now?

Just remember to follow the usual rules around liquor promotions. In particular, you must not advertise any of the following outside of your venue:

  • “two for one” deals and similar promotions;
  • the sale price of liquor for consumption on the premises; or
  • “happy hour” or other promotions offering discounted drinks.

 

  1. RENOVATE OR REFURBISH

Many hoteliers are using this time to renovate their premises without any interruption to their business. If you want to do likewise, remember that you may need:

  • building approval from your local council, depending on the nature of the works;
  • OLGR approval if you are increasing or decreasing the size of your licensed area. Note, OLGR is waiving the normal application fees for such applications until 31 July 2020;
  • OLGR approval if rebuilding or conducting major renovations to your licensed area, such as knocking down a wall within a licensed area or other works exceeding $50,000 in value. The usual application fees still apply to these applications;
  • OLGR approval if relocating a licensed gaming area to a different part of your venue;
  • to engage a Licensed Monitoring Operator (LMO) if you need to turn off your gaming machines to complete the works; and
  • to obtain a new acoustics report if you are renovating an area where there will be amplified entertainment.

 

  1. UPDATE THE CONFIGURATION OF YOUR VENUE

Once the ban is lifted, you will probably still need to promote the ‘1.5 metre social distancing rule’ and venues may be restricted to a maximum of one person per four square metres. Other measures have also been mooted, such as that venues should be sit-down only to stop patrons infringing the 1.5 metre rule when queuing at bars.

How would this work at your venue? Can you reposition furniture to keep patrons 1.5 metres apart?  Should you seek OLGR approval to increase the size of your licensed area, such as by adding an outdoor area to accommodate more patrons?

 

  1. REVIEW AND UPDATE OPERATIONS MANUALS AND OTHER POLICY DOCUMENTS

We are currently being forced to rethink the way that we approach our work, and many of the changes we have been implementing may be worth retaining once things return to normal. What new hygiene practices have you put in place; what efficiencies have you developed while working remotely; and how can you incorporate these processes into your post-pandemic operation? This is the ideal time to ask your staff for their feedback and to update your operations manual accordingly.

You might also take this opportunity to review other operations documents such as your risk-assessed management plan (RAMP), staff training manuals and responsible gaming policies, and to update legal documents such as staff letters of engagement and your standard venue hire or function agreements.

 

  1. REVIEW YOUR CUSTOMER DATABASES

Now is as good a time as any to ensure your customer databases are up to date. Remember also that if your turnover exceeds $3 million per annum, you must comply with the requirements of the Privacy Act and the Notifiable Data Breaches (NDB) scheme by ensuring customers’ personal information is kept securely and that you have policies and procedures in place to minimise the risk of data breaches. If you have questions on this topic, please refer to my article titled How to protect your customers’ privacy in the digital age.

 

  1. REVIEW LEASES AND SUPPLY AGREEMENTS

At time of writing, we are still waiting for the state governments to fully legislate the Commercial Tenancy Mandatory Code of Conduct that has been announced by the National Cabinet.  However, that should not stop you from opening the discussion with your landlord about rent relief while your venues are closed. Likewise, many clients are contacting us to review their supply agreements and to understand their rights to renegotiate with your suppliers.

 

  1. FORGE NEW CONNECTIONS AND SOLIDIFY EXISTING ONES

This is a great time to acquaint (or reacquaint) yourself with the local Member of Parliament, city councillor and the local police station. A meeting in person may not be practical, but a simple phone call or even a Zoom conference can help lay a platform for you to work with other people into the future.

Likewise, don’t forget to stay in touch with other contacts – particularly staff who you may no longer see on a daily basis. I am finding that phone calls, and particularly video calls by Skype, Facetime and Zoom, are appreciated by many of those who may be struggling with isolation.

This shutdown may be preventing business as usual, but that is not to say that the hard work has stopped completely. I wish you all the very best in weathering the current storm – and look forward to joining you for a drink, in your venues, when we come out the other side. If you would like to discuss how your venue can maximise this shutdown period, please do not hesitate to call me on 07 3277 7770.

 

Article written by Curt Schatz (Managing Partner) and Glen Rolley (Associate). https://www.mullinslawyers.com.au/

COVID-19 and the New Normal

This is a very challenging time for all businesses across Australia with unprecedented times ahead of us. At Hot Concepts, the safety and wellbeing of our team, clients and suppliers are our highest priority. We have taken on every recommendation from our Health Department, so we can continue working throughout 2020 in a safe, hygienic and distanced manner.

Our team is continuously evolving our work practices, so we can prove great service to our clients, along with updating our WHS plan to include COVID-19 planning and management.

To ensure we mitigate the risk of impact to operations, we have: 

• implemented COVID-19 response plans internally and on all current projects.
• postponed non-essential meetings and events with clients, consultants and suppliers.
• teams to work from alternate locations⁠.
• informed our office and site teams of preventative hygiene and social distancing best practice⁠.

We are taking action and following the advice provided by the Australian Government’s Department of Health and DAFT’s Smart Traveller service.

Our team will continue to be accessible and ready to assist you with any challenges that COVID-19 presents. If you have any further queries or wish to discuss our approach, please feel free to contact us with any questions on 07 3277 7740 or sayhello@hotconcepts.com.au 

Please stay safe, as we work together in getting our country back on its feet.

 

 

QHA Awards ~ Carrollee Hotel Wins Best Reno!

We were honoured to attend the QHA Awards for Excellence last week with the Carrollee Hotel, who was nominated for Best Redevelopment Licensed Premises Up To $2m, and they won! A lot of planning and hard work went into completing the heritage renovation. Along the way we experienced all the challenges of restoring a 115 year old hotel, and finished a complete renovation in 6 months.

More than 1200 hoteliers, partners and supporters of the Queensland hotel industry joined together to celebrate the very best of Queensland’s Hotel and Accommodation industry.

Congratulations to all of the winners, and thanks for the awesome night Queensland Hotels Association.

Before & After ~ Carrollee Hotel ~ Kingaroy, Queensland

The Carrollee Hotel was first built in 1904 by the Carroll family, is a grand two-story building with a federation style construction, typical of the regional hotels offering accommodation upstairs. Despite the original hotel being destroyed by fire, it was rebuilt in 1913 and many of those original features still remain today.

The last renovations were carried out in the 1980s and were a traditional layout with separate bar, bistro, office, gaming room and beer garden on the ground floor.

The first exercise was to identify which demographics to focus on. This followed a survey of all the other competition in town and identifying where we wanted to focus our business, which lead to the final design concept, layout and service. We were engaged to design and upgrade the hotel who also offer advice on identifying the market.

Bearing in mind the age of the building and the obvious heritage features of the building, the exterior was designed in sympathy with the charm of the original architecture.

To improve the flow of the building, the office was moved to the first floor, by removing the walls we created a lounge area in its place. The design also included removing the walls between the lounge, public bar and bistro, the gaming was also extended by removing the wall between the existing gaming room and a small function room, which was underutilised. By opening up the venue, the new design created an improved flow throughout. This also has made it more efficient for the staff to service all areas. All the lighting was replaced with low energy LED lighting.

As part of the realigning the hotel service to what we believe the market expected, the design of the bistro included bi-fold doors to the full width of the entrance, creating a café area between the two main bars and banquette seating to the opposite wall. This was highlighted by wide blackbutt flooring and totally redesigned bars and furniture.

As there were doors between each area of the hotel, removing all the doors and walls has made it easier for our staff to provide service to all customers. By opening up the foyer, creating the lounge area and designing a new cashier counter, the gaming room is no longer separated from the rest of the hotel.

The beer garden roof was lined with natural timber finish and insulated, plus the installation of new café curtains has created better comfort for the patrons from the cold in winter and the hot summers. Kingaroy experiences the extremes of temperate.

As the hotel is over 100 years old, with some non-compliant modifications, we discovered many structural and electrical issues which had to be re-engineered, rectified and certified.

They have already seen a dramatic improvement in business. In the first three weeks after re-opening, revenue increased 40-50% in all areas.

Not only do they have the best hotel in Kingaroy, but the best in the area. Congratulations for having the vision of restoring a great hotel.

Shanghai Kitchen

Design renders from a previous job, of a small Shanghai themed restaurant.